Email and Livemail terms and conditions
The following terms and conditions apply to The IP Products Limited' email services, including Livemail.
Use of Microsoft Outlook
The IP Products Limited Exchange Mail accounts include licensing for Outlook Client Software. The license fee is included with the monthly IP Products Limited service fee. Mailbox owners are permitted to install the software once on one PC for each Microsoft Exchange 2003 mailbox. Sharing of a single mailbox is not permitted unless additional licenses are purchased on a monthly basis for each user. If you cancel your IP Products Limited Exchange Mail account you are responsible for uninstalling any Outlook client software that is licensed as part of The IP Products Limited service.
Size of mailbox
Each mailbox has a storage quota. This is in place to protect your account and others from potentially large volumes of email sent to a single address that could materially affect the email system server. Additional storage can be purchased though your control panel. It is the mailbox owner's responsibility to ensure that his/her mailbox does not reach its allocated level. The IP Products Limited cannot be responsible for email lost due to full mailboxes. You can check your mailbox size from your control panel.
Passwords
It is the mailbox owner's responsibility to keep his/her password confidential, and to change the password on a regular basis. The IP Products Limited is not responsible for any data losses or security issues due to stolen passwords. The IP Products Limited recommends that you use passwords that contain numbers and symbols in order to prevent unauthorized users from guessing commonly-used choices (i.e. "12345", "password", etc.).
Technical support
Please see our online support site - with knowledge articles, how to articles and FAQ's. Additionally, we provide email and phone support - details can be found at heronsoftware.co.uk
Control panels and server management
The IP Products Limited provides web-based account and server management via a control panel. This is designed to give you control over your account and the Microsoft Exchange server features. You can use your control panel to perform most of the routine account and server management tasks. Online help is available from The IP Products Limited' support website.
Service availability
The IP Products Limited monitors the server as a whole but does not monitor individual mailboxes. The Exchange server uses SMTP, a "store-and-forward" email protocol, to deliver outbound messages. This protocol does not guarantee immediate delivery of email messages. By default, the Exchange server makes a delivery attempt every ten minutes three times; after that the server will attempt message delivery every fifteen minutes. If there is no successful delivery attempt within twelve hours, a delay notification will be emailed to the sender. If there is no successful delivery attempt within two days, the message will be returned to the sender.
Scheduled maintenance
To guarantee optimal performance on the servers, it is necessary for The IP Products Limited to perform routine maintenance. Such maintenance often requires taking The IP Products Limited Exchange servers off-line, typically performed during off-peak hours. The IP Products Limited will give you advance notice of maintenance requiring the servers to be taken off-line whenever possible.
Security
The IP Products Limited makes every reasonable effort to ensure mailbox security at all times. We do this through a combination of various network security policies, load balancing and redundant systems. We make every reasonable effort to ensure the integrity of data on our systems. On the rare occasions where there may be a problem with specific mailbox data, it is the mailbox owners responsibility notify to us. We cannot guarantee to restore data and we accept no liability for the loss of any such data.
Server storage capacity
Each Exchange account is allotted an aggregated storage capacity initially equal to the total storage capacity of each mailbox. This storage capacity is shared among all mailboxes and public folders within your account; the quota cannot be exceeded. For an additional fee, you may increase your account storage capacity at any time from within the control panel.
Mailbox and Public Folder storage capacity
In addition to the aggregate account storage capacity, each mailbox and public folder also has its own storage limit. When the storage capacity is reached on an individual mailbox or folder, the Exchange servers shall stop sending or receiving messages. The IP Products Limited is not responsible for service unavailability or data loss caused by any mailbox or folder exceeding its storage capacity. To prevent such occurrences, you can manage mailbox and public folder storage limits at any time from within the control panel.
Top level folders and sub-folders
The Exchange Server retains ownership of the two top layers of the public folder hierarchy, "Public Folders", and, under that folder, the "All Public Folders". Users of Microsoft Outlook can create as many Public folders as they wish under the existing folders, and these can be of any type allowed by the Exchange server (appointment, contacts, mail, notes, journal, or tasks).
Anti-virus checking
The IP Products Limited installs, anti-virus software on its Exchange servers. This software is configured to check all messages coming in to and leaving the Exchange server. Messages sent between mailboxes on the server are not scanned. If a virus is detected, the message is deleted. No notification is sent to either recipient or sender of the message.
Anti-SPAM message filtering
The IP Products Limited runs anti-SPAM software on its Exchange servers. You can determine the levels of spam protection from within your control panel.
Ownership of data
All data created or stored by you within The IP Products Limited' applications and servers are your property. The IP Products Limited shall allow access to such data by only authorized The IP Products Limited personnel. The IP Products Limited makes no claim of ownership of any web server content, email content, or any other type of data contained within the accountholder's server space or within applications on The IP Products Limited' servers.
Livemail free trial
You must provide us with a valid domain name, which could be used with the Livemail service, or register a new domain name during signup.
You may not use the same domain name for more than one free trial.
If you don't cancel your Livemail package before the end of the 30 day free trial, we will automatically charge your credit/debit card for your first month/year's service following the trial period.
This free trial is also open to existing The IP Products Limited customers, when signing up for a new The IP Products Limited Livemail email account.
Use of email account
If The IP Products Limited identify a mailbox or domain that is causing problems; we will either remove the offending mailboxes or change their settings to resolve the issue. In extreme cases, we will disable email or suspend all services to the domain as appropriate.
For details of what is not allowed by The IP Products Limited and our spam/ illicit material policies please see the abuse section of our terms & conditions.
Email retrieval and timescale
The IP Products Limited' policy on maintaining stable data-transfer levels includes a deletion process for email that has not been downloaded locally within 90 days of receipt (this process does not apply to Microsoft Exchange mailboxes).
It is the mailbox owner's responsibility to ensure his/her received email is retrieved and saved locally where necessary to ensure that important correspondence is not lost.
The IP Products Limited cannot be held responsible for lost items that have exceeded this 90 day limit.
Please note: by signing up for any of our services you agree to be bound by all The IP Products Limited terms and conditions.