Broadband terms and conditions

The following terms and conditions apply to the IP Products Limited Broadband service:

1. Free domain name registration

Please note that if you opt to take advantage of our free domain name registration (included with new Heron Software Company Broadband accounts), you will automatically be charged for the renewal of the domain 30 days prior to it's expiry (either one or two years later on). You will be asked if you no longer wish to own the domain name and you may opt to let the domain expire.

2. Installation

The service will be installed at your local exchange by a BT , or other qualified engineer, on the date requested during the sign up process. The engineer will not need to visit your premises. A line test will be carried out to ensure the service can be provided at your premises. During installation you may lose your telephone connection for up to two hours. We will use reasonable skill and care in delivering the service on the date agreed, but are not liable for any failure to meet any deadline.

3. Line Testing Failure

3.1If during line testing and installation we are unable to deliver the service, we will inform you as soon as possible. Your original line will be restored, and you will be offered either a full refund or an alternative service. If we are unable to activate the service due to your act or omission, or due to incorrect information being provided at signup, we will charge you a failed connection fee of £50 plus VAT.

3.2You are responsible for ensuring you have an existing BT telephone line, and the correct equipment is installed and working at your premises. This includes a line filter, ADSL modem and computer. You must ensure that any equipment attached to the broadband service is technically compatible with that service, and does not breach relevant legislation or telecommunications industry standards.

4. Contract Duration

4.1If you are new to Broadband and are signing up for the first time, your minimum contract term is one year from when your line is first activated.

4.2If you migrate to IP Products Limited from another Broadband supplier your minimum contract term is three months from when your line is first activated.

5. Indemnity

The service provides you with access to the internet. You accept that you use the internet at your own risk and subject to any applicable laws. We have no responsibility for any goods, services, information, software or other materials you may use or purchase over the internet connection provided.

5. Equipment

Equipment provided, or purchased, as part of this service is covered in accordance with existing consumer protection legislation.

6. Cancellations & Refunds

If you are an existing web hosting customer adding broadband to your account.

6.1If ADSL activation fails on your line then We give you a full refund.

6.2If you cancel your ADSL before the activation date. We charge you for your:

• Connection/migration fee.
• 1st month's rental.
• Your hardware.
• Any domain registration fees.
• NB in the case of migrating customers, you must pay the full migration fee of £90 + VAT if you cancel before line activation occurs.

6.3If you cancel your ADSL within the minimum term of your contract. We charge you for the remainder of your minimum term. You must give us 3 month's notice even if you are in your minimum term.

6.4If you cancel your ADSL after completing the minimum term of your contract. You must give us three full month's notice in writing if you wish to leave.

6.5When you give us notice we will charge you for the remainder of the period you are in plus one full month's notice.

6.6If you chose to pay us for 12 months in advance, the same cancellation terms apply. We refund you for any months outside of your contact term and notice period you have paid for, but do not use.

6.7If you are a new IP Products Limited customer and you are buying our broadband account with domain name included.

6.8If ADSL activation fails on your line and you DO NOT wish to host with us AND you DO NOT want to continue to use your domain name. We give you a full refund.

6.9If ADSL activation fails on your line and you wish to host with us and you want to continue to use your domain name. We give you a partial refund: we charge you ?1.99 per month for your hosting plus any domain registration fees.

6.10If ADSL activation fails on your line and you are new to IP Products Limited and you DO NOT wish to host with us but you do want to continue to use your domain name. We give you a partial refund: we charge you for your domain registration fees.

6.11If you choose to cancel your ADSL before the activation date and you are new to IP Products Limited but you do wish to host with us and you do want to continue to use your domain name.We charge you for your:

• Connection or migration fee.
• 1st month's rental.
• Your hardware.
• £4.99 per month for your hosting.
• Any domain registration fees.
• NB in the case of migrating customers, you must pay the full migration fee of ?40 + VAT

6.12If you cancel your ADSL before the activation date and you are new to IP Products Limited and you DO NOT wish to host with us but you do want to continue to use your domain name.

• We charge you for your:
• Connection or migration fee.
• three month's rental.
• Your hardware.
• Any domain registration fees.
• NB in the case of migrating customers, you must pay the full migration fee of £90 + VAT

6.13If you cancel your ADSL before the activation date and you are new to IP Products Limited and you DO NOT wish to host with us AND you DO NOT want to continue to use your domain name. We charge you for your:

• Connection/migration fee.
• three month's rental.
• Your hardware.
• Any domain registration fees.
• NB in the case of migrating customers, you must pay the full migration fee of £90 + VAT

6.14If you cancel your ADSL within the minimum term of your contract. We charge you for the remainder of your minimum term. You must give us 1 month's notice even if you are in your minimum term.

6.15If you cancel your ADSL after completing the minimum term of your contract. You must give us one month's notice in writing if you wish to leave.

6.16When you give us notice we will charge you for the remainder of the month you are in plus one full month's notice.

6.17If you chose to pay us for 12 months in advance, the same cancellation terms apply. We refund you for any months outside of your contact term and notice period you have paid for but do not use.

6.18If you are upgrading your line speed and the upgrade activation fails on your line we give you a full refund.

6.19Notes relating to refunds and cancellations:

6.20We are unable to offer refunds for hardware.

7. Connection & Charges

7.1For all new ADSL customers - minimum contract term is 1 month only. For all migrating customers - minimum contract term is 3 months.

7.2All customers may choose to pay monthly or annually.

7.3Connection fee is £90 + VAT.

7.4Migration charge (only payable on cancellation within the first three months of your contract) is ?40 + VAT.

7.5Typical domain name registration fees are: .co.uk domains £4.95 +VAT per year (with a minimum two year registration period valued at £7.90 + VAT), .com domains £12.00 +VAT per year.

8.Transfer of Service

8.1If moving from another provider, you are responsible for any liabilities under your existing agreement.

8.2If you move premises, you have to cancel your existing connection and request broadband using the new address details. Please note you will be charged a connection fee for the new address. Also note that the service may not be available at the new address.

8.3If you require to move to another service provider, then you must cancel your account with us in a timely manner as per conditions above and then contact an alternate supplier. Migration out is not currently supported by IP Products Limited.

8.4We regret that we can only offer broadband services for domains that are hosted by IP Products Limited or I.P. Products Limited.

Please note: by signing up for any of our services you agree to be bound by all IP Products Limited terms and conditions.