Whilst we hope you find the IP Product experience pleasing we understand that things can somtimes go wrong. We have set out below our returns policy which is in accordance with the Consumer Protection (Distance Selling) Regulations 2000 and is part of our Terms and Conditions of Sale. If you have any specific queries regarding our returns policy please email customerservices@ipproducts.co.uk.

To obtain an Authorised Returns Number complete the online RMA form and submit. Once processed we will email you a RMA, The Authorised Returns Number, which must be displayed prominently on the outside of the parcel. Without it, no goods can be accepted. You will be asked for:

• A list of the returns being made - with, if possible, the product code
• Proof of purchase -either an order or an invoice number.
• Date of purchase.

• Full original packaging and operating instructions must be returned in case of out-of-box failure.
• Make sure you give a full written reason for the return. This makes it easier to confirm any claim.
• Ensure that the Authorised Returns Number must be obtained before any goods are returned.

• All goods returned remain your responsibility during transit and until signed for by ourselves or an appointed agent. We would recommend the Royal Mail Standard Parcel Service and that you obtain a Free certificate of posting (P6159) when sending from your local Post Office, together with adequate insurance to cover the cost of the item/s.
• Goods must be returned complete (including all packaging, cables, manuals, promotional gifts, CDs etc for that product).
• All goods must be returned within 7 working days of the RMA issue date.
• Except in the case of faulty or misdescribed goods, return shipping is to be paid by the customer. Where the goods are faulty or misdescribed, the supplier shall refund to you the reasonable return shipping costs you have incurred.
• Customers electing to return items via premium, timed or courier services do so at their own discretion and we are unfortunately unable to refund these costs over and above Royal Mail Standard Parcel Service rates.

If you have changed your mind about the goods ordered and wish to return them, then you can do so provided you request your RMA within 7 days of receipt. The goods must be in 'as new' condition when returned. 'As new' means the Goods have not been used, are returned in the same condition as originally delivered, are in fully saleable condition, with all software and product seals intact and the packaging of the goods must be unmarked and undamaged.

Once the goods have been received at ipproducts.co.uk we will issue a full product refund to the original payment method. Carriage costs for despatch and returning the goods are your responsibility.

Goods ordered in error

Provided you notify IP Products Limited within three working days of receipt, we may accept the return of goods ordered in error. When this is agreed, all items must be returned as new complete with all packaging and instructions. If they can be exchanged for the correct products there will be no charge. If they cannot, a handling charge of £25 ex VAT or %10 of order value ex VAT, whichever is the greater, will be made. Should returns not be 'as new', with complete packaging and instructions, they will be sent back to the customer and a handling charge may be applied. Once the goods have been received at ipproducts.co.uk we will issue a full product refund to the original payment method. Carriage costs for despatch and returning the goods are your responsibility.

First contact the manufacturer (there are links from our support page), to obtain a case reference number. Then log into 'return form' to raise a RMA, giving us a description of the fault, together with the manufacturer case reference number. Customers are advised to consider the terms of the product warranties and their implications before placing an order and it is their responsibility to be aware of them.

• Except in the case of faulty or misdescribed goods, return shipping is to be paid by the customer. Where the goods are faulty or misdescribed, the supplier shall refund to you the reasonable return shipping costs you have incurred.

If the goods are faulty

• We will send you a replacement unit or offer a refund
• We shall refund to you the return shipping costs you have incurred based upon the Royal Mail Standard Parcel Service rates.

If the items are not faulty or misdescribed

• We will provide you with a test report

• If your goods develop a fault after 30 days of delivery we reserve the right to return the product to the manufacturer for repair or replacement. Please notify us regarding the fault as soon as possible.

Goods supplied in error

If we supply a product in error, we will arrange for the collection of the goods. Liability will not be accepted for products supplied in against a verbal order. Hard copy confirmation is, therefore, essential.

Sale or Return